This Refund Policy describes the terms and conditions for refunds of both services and goods provided by Ascend Archery. Please read this policy carefully before making any purchases on our website.
Returns, Refunds & Exchanges for Goods
Returns: We accept returns for goods within 60 days of the original purchase. To be eligible for a return, your item must be unused and in the same condition as when you received it. It must also be in the original packaging.
Refunds: Once your return is received and inspected, we will send notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within 14 days.
Exchanges: We do not offer exchanges. If you need a different item, please place a new order for the desired item.
Refunds for Services
Cancellation: You may cancel a service within 60 days of purchase and before the scheduled service date and receive a full refund. After this period, no refunds will be issued for services purchased.
Refunds: To request a refund for a service, please contact us. We will review your request and notify you of the approval or rejection of your refund. If your refund is approved, it will be processed within 14 days.
Contact Us
If you have any questions or concerns about this Refund Policy, please contact us using the information below:
Phone: 563-306-0762
Email: [email protected]